Frequently Asked Questions

You can earn points by taking any of the following actions:

♡ Create a shop account — 100 Love Tokens
♡ Follow us on Instagram — 50 Love Tokens
♡ Celebrate a birthday — 100 Love Tokens
♡ Earn 1 point per $1.00 spent (before taxes or shipping)

Points for following us on Instagram are earned by clicking through the 'Follow' action above or through the Rewards Panel.

It may take up to 24 hours for your balance to update.

While logged into your shop account, open the Rewards panel. In "All rewards", select "Redeem" to use your points.

If you don't have enough points to redeem a reward, you'll see a progress bar instead.

Points can be redeemed in increments of 100:

• 100 points = $5 off
• 200 points = $10 off
• 300 points = $15 off

A purchase of $20 or more is required to redeem your points.

You can check your available points or rewards anytime by opening the Rewards Panel and logging into your account.

Currently, points and codes (starting with TOKEN) do not expire. If we change this policy in the future, we'll let you know via email as soon as possible!

Only one discount may be applied per order. If you decide to use points, you cannot also use an additional coupon code, or vice versa.

Rewards codes will always begin with TOKEN.

For US customers – Your order may still be eligible for free shipping (orders $90+), but if a coupon code reduces your subtotal to below $90, your order is no longer eligible.

Sign-up points can only be assigned to accounts created after the start of the program in Sept 2021.

Points can only be earned on actions taken after creating your account.

Orders placed before creating your account or before the creation of the Rewards Program (Sept 2021) are not eligible to earn points.

In order to receive your birthday rewards, you must enter your birthday information at least 30 days prior to your birthday. If you enter your birthday information past 30 days prior to the day, your birthday rewards will be assigned when your next birthday passes.

Points are earned when your birthday passes, not when you enter your birthday information.

We reserve the right to terminate any account at our discretion if we feel the user is attempting to manipulate the program.

If your order is returned following our Returns & Exchanges policy, the appropriate amount of points used to redeem the discount will be assigned back into your account.

Please make sure you're using your preferred email address to create your account! We may only combine or transfer points between accounts once per customer.

Email care@lavendaire.com with your request, indicating which email address you'd like to use for your main account.

We cannot transfer purchase history or points earned by creating an account.

If you decide to leave the program or delete your account, we will deactivate your rewards account and all earned points are forfeited.

If you decide to return to the program or create a new account, your points balance will reset to zero.