Returns

Our return policy for physical products lasts 45 days. 45 days after the purchase of a physical product, we can’t offer a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

If a return is being made due to an item being defective or damaged upon receipt, please include photos of the defects or damage in your return/refund request.

Digital products are non-returnable and non-refundable.

To complete your return, we are required to verify your purchase in our records.

There are certain situations where only partial refunds are granted:

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

Digital products are non-returnable and non-refundable.

If your refund is approved, a credit will automatically be applied to your credit card or original method of payment. Depending on your banking institution, it may take a few business days for the funds to fully transfer back to you.

Late or missing refunds:

  • If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact us at care@lavendaire.com.

Membership Cancellation

No refunds are offered for membership subscriptions purchased at a Monthly billing schedule.

For membership subscriptions purchased at a Quarterly or Yearly billing schedule - Refunds are offered to new members only, within 30 days of purchase. Existing members are not eligible for refunds.

Exchanges / Replacements

We only replace items if they are defective, damaged, or lost due to shipment error. If you need to exchange it for the same item, send us an email at care@lavendaire.com with photos of the defect or damage with your Name and Order Number.

Shipping

To return a product, you should mail your product to the following address with your name and order number:

Attn: Lavendaire
5538 Daniels St
Chino, CA 91710

Please include your Name and Order Number in/on your package so we may verify your return.

We offer reimbursement of return shipping costs with valid receipt proof only.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.