Returns

Return requests must be made within 30 days of placing your order. After 30 days past purchase, we can’t offer a refund or exchange.

All returns must meet these requirements:

• Unused,
• In the same condition that you received it, and
• In all of its original packaging

Apparel must be unwashed, with tags still attached.

Stationery products that are used in any capacity are ineligible for returns.

The following items are final sale and are not eligible for returns, refunds, or exchanges:

• Digital products
• Gift cards
• 2024 Artist of Life Workbook

 

For Defects, Damages & Exchanges, please see below.

For any item that is not in its original condition or is damaged or missing parts for reasons not due to our error, only a partial refund may be granted.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

Digital products are non-returnable and non-refundable.

If your refund is approved, a credit will automatically be applied to your credit card or original method of payment. Please allow two weeks from the date we receive your returned item for your refund to be processed.

For any questions or concerns related to your refund, please contact us at care@lavendaire.com.

Defects, Damages & Exchanges

For damaged or defective items, please notify us within 10 days of receiving your package. Please include photos of the defects or damage in your return/refund request. 

We only replace items if they are defective or damaged. Email care@lavendaire.com with "Defect / Damage" in the subject line. Please include:

• Name
• Order Number
• Photo of defect/damage (if applicable)

If you received the wrong item and need to exchange it, email care@lavendaire.com with "Wrong order" in the subject line. Please include:

• Name
• Order Number
• Photo of all items received in your package (ONE photo with all items)

To exchange colors or paper types, the customer is responsible for the shipping cost of the exchange. Exchanges are dependent on inventory availability.

Shipping

To return a product, we will provide a prepaid shipping label for customers within the Continental US. For countries outside the US, the customer is responsible for the return shipping fees.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.