We at Lavendaire, Inc. (“we”, “our”, “us”) share this Privacy Policy with you to know how we use the information you share with us.

This Privacy Policy has been compiled to inform you how your ‘Personally Identifiable Information’ (PII) is collected, used, and shared when you visit or make a purchase from lavendaire-lifestyle.myshopify.com ("Site"). PII is information that can be used (on its own or which other information) to identify, contact, or locate an individual or identify an individual in context. We process PII as a Data Controller, as defined by the General Data Protection Regulation.

Personal Identifiable Information

What information do we collect?

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

When do we collect information?

Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including debit/credit card numbers, PayPal details, and email address. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

We collect Device Information using the following technologies:

  • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
  • “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Do Not Track signals

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

How do we use your information?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Specifically, we use this Order Information:

  • Name: To address you appropriately and verify your identity
  • Email Address: To serve as a point of contact, to share information and materials with you
  • Mailing Address: To ship your purchased orders
  • Phone Number: To aid in efficient order deliveries
  • Credit Card Information: To process your orders securely

Additionally, we use Order Information to:

  • Screen our orders for potential risk or fraud
  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Third-Party Disclosure

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store.

You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

We also use Google Analytics to help us understand how our customers use the Site.

You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/.

You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioral Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Children Online Privacy Protection Act (COPPA)

We comply with COPPA and do not knowingly market to or allow third-parties to collect PII from children under the age of 13. We require the consent of a parent or guardian to collect personal information from children under the age of 13.

Fair Information Practices

In compliance with Fair Information Practices we will take the following responsive action, should a data breach occur:

  • We will notify you via email within 7 business days.

We agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law.

CAN-SPAM Act

The CAN-SPAM Act sets rules for commercial email, establishes requirements for commercial messages, gives recipients the right to unsubscribe from emails, and indicates the penalties for violations.

We collect your email address in order to:

  • Send information, respond to inquiries, and/or other requests or questions.
  • Process orders and to send information and updates pertaining to orders.
  • Send you additional information related to your product and/or service.
  • Market to our mailing list or continue to send emails to our clients after an original transaction has occurred.

In accordance with CAN-SPAM, we agree to the following:

  • Not use false or misleading subjects or email addresses.
  • Identify the message as an advertisement in a reasonable way.
  • Include the physical address of our business or site headquarters.
  • Monitor third-party email marketing services for compliance, if one is used.
  • Allow users to unsubscribe by using the link at the bottom of each email.

Your Rights / GDPR

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Changes

We reserve the right to change this Privacy Policy without notice. By using or viewing the Site, you agree to it, regardless of whether or not you’ve read it.

Contacting Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at care@lavendaire.com or by mail using the details provided below:

Attn: Lavendaire
5538 Daniel St
Chino, CA 91710