We’d like to get your order shipped as soon as possible, so unfortunately, we can’t add personal notes at this time.

We try to process orders as quickly as we can, so there’s little time to make adjustments.

If you haven’t received tracking information, we may be able to cancel your original order so you can place a new order with the correct items. Email care@lavendaire.com with your order number, name used to place your order, and "Cancel Order" in the subject line. We'll try our best to help you out.

If you’ve already received tracking information, we can’t change the items included in your package. You have the option to place another order (with separate shipping costs) or request a return for a refund.

Mistakes happen! If you have not received tracking information yet, we’ll try our best to change your delivery address in time. Please email care@lavendaire.com as soon as you can with "Change Address" in the subject line, including the following in your message:

- Name used to place your order
- Order number
- Full address you'd like to change to (Name, Street Address, Unit Number, City, State/Province, Zip Code, Country)

Please note: We usually ship orders within 24 hours, so it’s possible we might not be able to change your address in time. If you have already received tracking information for your order, we're unable to change your delivery address and your package will be delivered to the original address provided at checkout.

If a package is lost or not received due to a customer error at checkout, we may charge additional shipping costs to send a replacement package. We encourage you to proofread your address details before placing your order!

Yes, we ship internationally via DHL. All prices are listed in US Dollars.

COVID-19 updates (as of Aug 25, 2021)
⭐ We are currently unable to ship to Vietnam.
⭐ We expect longer transit times for orders to China.

Your address must be provided in English alphabet characters at checkout. Addresses provided in non-English alphabet characters risk delayed shipment while we contact you to translate your address OR a failed delivery.

International orders are subject to processing at customs, which may extend shipping estimates beyond the estimates listed below. Processing times vary by country.

Certain countries may charge you an additional customs/import fee to receive your package. The customer is responsible for addressing these fees. We cannot adjust or reimburse these charges to you. Fees vary by country.

Certain countries may charge you an additional customs fee to receive your package, and you would be responsible for addressing these fees. We cannot adjust or reimburse these charges to you. Fees vary by country.

Due to service impacts related to COVID-19, please allow additional days/weeks for delivery.

Orders require up 1-3 business days for processing, then the delivery estimates (listed below) apply.

We ship from California on business days: Monday-Friday PST, excluding weekends and national US holidays.

SHIPPING TIME ESTIMATES:
- Domestic orders: 3-8 business days
- International orders: 8-28 business days.

We offer free shipping within the US only, on orders $70 and over.

Shipping can be calculated at checkout. Rates are based on order weight and location.

We offer free shipping within the US only, on orders $70 and over.

We’re sorry – We can’t retroactively apply coupon codes or discounts once a transaction is complete. All discounts must be applied at the checkout page.

We accept all major credit/debit cards, Shop Pay, PayPal, and Google Pay.

For Shop Pay Installments, only debit and credit cards are acceptable payment methods.

All prices are listed in USD.

Yes! The 2021 Artist of Life Workbook has been completely redesigned based on your feedback and includes 10 new exercises to help you create your best year yet.

Note: Shipping for orders including the 2021 Artist of Life Workbook is estimated to begin in early December. Click here to see the latest updates.

No, the Artist of Life Workbook is not intended to be a planner or calendar. Think of the workbook as a “big picture” guide to help you envision your plans for the year and organize how to make those plans happen, on a monthly and quarterly basis.

You can use your own planning system (or the Daily Planner) in conjunction with the Workbook to organize your daily and weekly to-do’s.

If you’re not able to start your Workbook at the beginning of the year, don’t worry! You can start any time of the year and adjust the exercises to work for you.

You can also start using the Goal Book any time of the year. In general, the Workbook does not need to be filled out in chronological order. Feel free to skip sections, come back, and update any pages as you’d like.

If you purchased the digital workbook itself – A link to download the digital workbook will be sent to you in your order confirmation email after purchase. You will be able to download the file up to 5 times.

If you purchased a print version of the Workbook – Your complimentary digital download link will be emailed to you when your print workbook ships. You will be able to download the file ONCE.

Be sure to check your spam folder!

NOTE: We've received reports of difficulties downloading the file on mobile. Please download the file to your computer first.

You can fill it out digitally on your computer or tablet. You can also choose to print it out.

On computers, we recommend using Adobe Reader (free). On iPad, we suggest the following apps: Adobe Reader, GoodReader, Noteshelf, Notes Plus.

The digital workbook is formatted for US letter size (8.5" x 11"). If you'd like the A5 size for printing only, please email care@lavendaire.com with the following:

- Name used to place order
- Email address used to place order
- Order number

The A5 size is for printing only, as the file is not formatted for interactive use.

The digital Workbook has 150 pages of content, while the print Workbook has 192 pages of content and blank pages. The digital and print versions of the Artist of Life Workbook have the exact same content in terms of exercises and prompts.

The difference in page number is due to formatting logistics and the exclusion of blank pages in the digital workbook.

Of course! Each notebook would count as a separate cart item, and not as a "set". On the Pastel Notebook (Individual) page, select the Color and Paper Type you would like for each notebook you'd like to order.

Currently, the Daily Planner is only available in print.

No. There have been no changes to the Daily Planner. Because it's undated, it's intended to be used any year, at any time of the year.

The Daily Planner only contains daily pages – no weekly or monthly pages.

The Daily Planner contains 184 planning pages. Because the pages are undated, it can be used either daily or irregularly.

If used daily, the Planner will last ~6 consecutive months. If not used daily, the Planner will last a total of 184 days.

Email care@lavendaire.com with "Defect" in the subject line. Please include the following: 

- Name used to place your order
- Order number
- Photos of the defect(s) or damage. If multiple items are defective, also include ONE photo displaying all affected items.

Email care@lavendaire.com with "Wrong Order" in the subject line. Please include the following:

- Name used to place your order
- Order number
- ONE photo including all items received

You can earn points ("Lavi Love Tokens") every time you shop with us, then use the points to receive discounts on future purchases.

You can earn points by taking any of the following actions:
⭐ Create a shop account — 100 Love Tokens
⭐ Follow us on Instagram — 50 Love Tokens
⭐ Celebrate a birthday — 100 Love Tokens
⭐ Earn 1 point per $1.00 spent (before taxes or shipping)

While logged into your shop account, open the Rewards panel by clicking the gift icon at the bottom-right of the screen. In "All rewards", select "Redeem" to use your points.

If you don't have enough points to redeem a reward, you'll see a progress bar instead.

Points can be redeemed in increments of 100:
⭐ 100 points = $5 off
⭐ 200 points = $10 off
⭐ 300 points = $15 off

A purchase of $20 or more is required to redeem your points.

Currently, points do not expire. If we change this policy in the future, we'll let you know via email as soon as possible!

Only one discount may be applied per order. If you decide to use points, you cannot also use a coupon code, or vice versa.

You may only receive points for actions taken after creating your account.

In order to receive your birthday rewards, you must enter your birthday information at least 30 days prior to your birthday. If you enter your birthday information past 30 days prior to the day, your birthday rewards will be assigned when your next birthday passes.

Points are earned when your birthday passes, not when you enter your birthday information.

We reserve the right to terminate any account at our discretion if we feel the user is attempting to manipulate the program.

If you refer a friend to the shop, they can receive $10 off a purchase of $40 or more, and you get $10 off your next purchase of $50 or more.

Referred friends must be a first-time customer in order for both of you to receive the referral rewards.

Your friend will receive an email with a coupon code to claim their gift. Once they make their qualified purchase, you'll receive an email with a coupon code you can use to claim your own reward.

Email us at care@lavendaire.com to see if your order qualifies for a bulk discount! Please include the desired quantity for each applicable product.

We currently do not have an affiliate program.