Updated 1/14, 8:39 AM PST

NOTE: Our office operates during business hours:
9:00 AM to 5:00 PM, Mon-Fri - Pacific Standard Time

Orders placed outside of business hours (weekends, holidays, before 9:00 AM or after 5:00 PM) will not process, ship, or receive tracking information until the next nearest business day.

Thank you for your understanding and patience!


Order Information

☆ If I place an order now, will it arrive by ___?

Orders require 1-2 business days for processing, then the delivery estimates (listed below) apply. Please use this calculation to estimate if your order will arrive by a certain date.

☆ Where's my tracking info?

If you have not received tracking information - Please allow 1-2 business days for your order to process.

☆ Can I add an item to my order? / Can I combine orders?

We're unable to add items to an order after checkout.

Email care@lavendaire.com with your order number and name used to place your order to cancel and receive a refund for the original order. Then you may place another order with the correct items you'd like to purchase.

If your order has already shipped, we're unable to edit it, cancel it, or change its destination.

Shipping

☆ I live in ___. Do you ship internationally?

Yes, we ship internationally - all countries. 

Please note that orders to the following locations may be at risk of getting lost and may take extended delivery times due to shipping logistics: Dubai, Egypt, Thailand, Taiwan, India, Hong Kong, The Philippines, Kuwait, Sweden, Indonesia

For orders addressed outside of the US

  • Customs - Your package may be subject to extended delivery times due to international customs processing. We cannot control or expedite processing times related to customs. Processing times vary by country.
  • Address Language - Your full address must be provided in English alphabet characters at checkout. Orders with addresses provided in non-English alphabet characters risk delayed shipment while we contact you to translate your address OR failed delivery.

☆ How much is shipping?

You can use the shipping calculator in the Cart to check your shipping cost before purchasing.

Free shipping applies to orders totaling $70+ in the US only.

Additional charges may be incurred after transaction due to customs/import taxes. We cannot control or reimburse these charges to you. Tax rates vary by country.

    ☆ What is FedEx SmartPost?

    FedEx Smart Post is a lower cost option for slower delivery.

    Delivery time via FedEx Smart Post is typically 2–7 business days based on the distance to your destination. Transit time is longer outside the contiguous 48 states.

    If you're within the US and would like to cut down on shipping costs (and don't mind receiving your order up to a few days later), you can consider FedEx Smart Post over USPS at checkout.

    ☆ How long does shipping take?

    Orders require 1-2 business days for processing, then the delivery estimates (listed below) apply. We ship from California via USPS or FedEx during Pacific time zone business days: Monday-Friday. 

    If your order has already shipped, we're unable to edit it, cancel it, or change its destination.

    Shipping time estimates:
    • California: 2-7 business days
    • US (MID/WEST): 2-7 business days
    • US (EAST): 2-7 business days
    • North America: 7-21 business days
    • South America: 7-21 business days
    • Europe/Asia: 7-21 business days
    • Australia/NZ: 7-21 business days
    • Africa: 7-21 business days

    "Business days" includes the period between 9:00 AM - 5:00 PM, Mon-Fri in the Pacific time zone. This excludes weekends and national US holidays that may limit activity of postal or carrier service.

    ☆ When will my order arrive?

    Once available, an estimated delivery date will be provided through your tracking number. This estimate is provided by the carrier and is subject to change.

    If your order has already shipped, we're unable to cancel it or change its destination.

    Returns/Incorrect Orders

    ☆ My order arrived defective. What do I do?

    Email care@lavendaire.com with your order number, name used to place your order, and photos of the defect(s).

    ☆ The wrong order arrived. What do I do?

    Email care@lavendaire.com with your order number, name used to place your order, and ONE photo including the item(s) received - all items shown in one photo.


    Artist of Life Workbook

    ☆ Is this a daily/weekly planner?

    No. The Artist of Life Workbook is not intended to be be a planner or calendar. Think of the workbook as a “big picture” guide to help you envision your plans for the year and organize how to make those plans happen, on a monthly and quarterly basis.

    You can use your own planning system (or the Daily Planner) in conjunction with the workbook to organize your daily and weekly to-do’s.

    ☆ Do I have to start the Workbook at the beginning of the year?

    Not at all! You can start the Workbook anytime. You can complete these sections at any time that you feel called to:

    • Vision Board, Current Me vs. Future Me, About Me, Mindset Refresh, My Power Mantra, Prioritizing Self Care, Designing My Habits, Bucket List, My Ideal World, On Fear

    You can also start using the Goal Book and Daily Trackers any time of the year. In general, the Workbook does not need to be filled out in chronological order. Feel free to skip sections, come back, and update any pages as you’d like.

    ☆ I’m a student in high school/college. Will the Artist of Life Workbook be useful for me?

    Yes! All of the exercises and prompts can still apply to you. There is a “Career Goals” page that you can change to “School Goals”, and a “Money Goals” page you can use to plan how to save money or make money.

    ☆ When will I receive my PDF download for the Artist of Life Workbook (Digital)?

    If you purchased the digital workbook product - A link to download the digital workbook will be sent to you in your order confirmation email after purchase.

    If purchased with a print version of the Workbook, your digital download link will be emailed to you when your print workbook ships.

    ☆ I didn’t get my download link for my digital workbook! / I can’t open the download link for the workbook!

    If purchased with a print version of the Workbook, your digital download link will be emailed to you when your print workbook ships.

    The Artist of Life Workbook (Digital) arrives as a ZIP file. Make sure you click the download link on a computer so you can open the file properly. Then, you can move the individual files to any device you'd like to access it from.

    ☆ How do I fill out the digital workbook?

    You can fill it out digitally on your computer or tablet. Alternatively, you can choose to print it out.

    ☆ Do you have an affiliate program?

    No. We have discontinued the affiliate program.


    Daily Planner

    ☆ Is the Daily Planner available digitally?

    No. The Daily Planner is currently only available as a print product.

    ☆ Are there weekly or monthly pages?

    No. The Daily Planner only includes undated, daily pages.

    ☆ How long does the Planner last?

    The Daily Planner contains 184 daily planning pages. If used daily, the Planner will last ~6 months. If not used daily, the Planner will last a total of 184 days.


    Artist of Life Community

    ☆ Do I need to buy the workbook to join the Community?

    To make the most of the Community, we strongly encourage you to purchase and work through the Artist of Life Workbook, either in print or digitally, though it is not absolutely necessary for membership in the Community.

    Please note that the Community is an extension of the Workbook in program form: we share and work off of exercises in the Workbook. To receive the most value from the program, access to the most current version of the Workbook is encouraged.

    ☆ Do I need a Facebook account to join the Community?

    Yes. The Community is coordinated entirely through Facebook, and so an account is required to participate.

    ☆ How do I join the Facebook group?

    After checkout, email care@lavendaire.com with your Facebook login email, Facebook name, and Order # so we can invite you to the group. 

    ☆ How do subscriptions work?

    You can choose to pay $12 monthly (every month), $36 quarterly (every 3 months), or $120 yearly (every 12 months).

    Subscriptions renew automatically, on the date of the month you first signed up.

    For subscriptions purchased on the last day of the month, the charge date is moved to the last available day in that month which sets the schedule moving forward.

    For example: If a subscription is purchased on December 31 (last day of December), the next payments will be charged as follows:

    • January 31 - same date, because January has the same number of days as December
    • February 28 - not the same date, because the last date of February is the 28th
    • March 28 - same date as the previous month
    • April 28 - same date as the previous month

    This measure ensures that a payment is made every month.

    ☆ What's the cancellation/refund policy?

    You are responsible for actively managing your account by logging into your Account. This responsibility includes ensuring you cancel your subscription in time to avoid unwanted charges.

    Because you are free to manage your account at any time, we have the following policies in place:

    • Monthly subscriptions - No refunds offered.
    • Quarterly subscriptions - Refunds offered within 30 days of purchase for new members only.
    • Yearly subscriptions - Refunds offered within 30 days of purchase for new members only.
    • Existing members are not eligible for refunds, regardless of billing option.

    Have a different question?

    If your question hasn’t been answered above, email us at care@lavendaire.com.

    Our support address operates during Eastern standard time business hours: 9:00 AM to 5:00 PM, Mon-Fri. If you reach out to us outside of these hours/days, we will get back to you within the next 1-2 business days.

    Please include the following information (if applicable):

    • Name used to place order
    • Email address used to place order
    • Order number (found in your confirmation email)