We try to process orders as quickly as we can, so there's little time to make adjustments.
If you have NOT received tracking information, we may be able to cancel your original order so you can place a new order with the correct items. Email email@example.com with "Cancel Order" in the subject line. Please include your order number and the name used to place your order.
We'll try our best to help you out, but we offer no guarantee that your order can be cancelled or modified.
If you have already received tracking information, we're unable to change the items included in your package.
We cannot process exchanges for different products. We recommend submitting a return for a refund, then placing a new order for the right product. When your return is received, we'll inspect it and process the appropriate refund, if applicable.
If you have NOT received tracking information, we may be able to change your delivery address in time. Email firstname.lastname@example.org with "Change Address" in the subject line. Please include the following:
- Order number - Name used to place your order - Full address you'd like to change your address to
We'll try our best to help you out, but we offer no guarantee that your address can be changed. Due to differences in shipping rates, we can only consider changes between addresses in the same country.
If you have already received tracking information, please reach out to the carrier to see if they can update your shipping details.
- USPS Customer Care Center: 1-800-275-8777 - FedEx Customer Service: 1-800-463-3339 - DHL Contact Page (International orders)
We cannot be responsible if an order is not received due to a customer error at checkout. We encourage you to proofread your address before submitting your order!
We’d like to get your order shipped as soon as possible, so unfortunately, we can’t accommodate requests to add personal notes at this time.
Shipping & Delivery
When your order is ready to be shipped, you'll receive a shipment confirmation email containing your tracking number and a tracking link.
You can also go to our Tracking Page and enter your order details to track your order status on our website.
We encourage you to monitor your order status for updates every few days!
Due to service impacts related to COVID-19, please allow a few additional days/weeks for delivery.
Orders require up to 1-3 business days for processing, then the delivery estimates apply. Orders placed after 11 AM PST will be processed on the next business day.
We ship from California on business days: Monday-Friday PST.
Orders are not processed or shipped from our warehouse on the following holidays:
- Sept 6, 2021 – Labor Day - Nov 25, 2021 – Thanksgiving - Dec 24, 2021 – Christmas Eve
SHIPPING TIME ESTIMATES ⭐ US orders: 3-8 business days ⭐ International orders: 3-14 business days.
Processing and shipping times may be subject to delays during holidays, inclement weather, and global events.
Shipping estimates are not guaranteed. Processing and shipping times may be subject to delays during holidays, inclement weather, and global events.
Delivery dates estimates are provided by the carrier and are subject to change. Once an estimate is available, it will be provided through your tracking number.
Shipping can be calculated at checkout. Rates are based on order weight and location.
We offer free shipping within the US only, on orders $70 and over.
If you do not see an update on your tracking information for more than 8 days, please contact the carrier to inquire about your package.
Customers are responsible for all claims made to carriers.
If you receive your package and find that an item(s) is missing, email email@example.com with "Missing Item" in the subject line. Please include the following:
- Order number - Name used to place your order - ONE photo including all items received - Photo of package invoice (international orders only)
For international orders, you may need to pay an additional customs fee to claim a second package containing your missing items. To be reimbursed for this fee, please submit photo evidence of the receipt for this charge.
If you receive a notice that your package has been delivered, but you can't find it at your door or in your mailbox, it's possible the carrier prematurely marked your shipment as delivered.
The carrier is responsible for local delivery. Lavendaire cannot reimburse or re-ship missing orders that were misdelivered or stolen.
- USPS: Contact your local post office to locate your package. - FedEx Customer Service: 1-800-463-3339 - DHL Contact Page
Once available, an estimated delivery date will be provided through your tracking number. This estimate is provided by the carrier and is subject to change.
If your order has already shipped, we're unable to cancel it or change its destination.
If you do not see an update on your tracking information for more than 14 days, please contact us at firstname.lastname@example.org with your name and order number.
Yes, we ship internationally. All prices are listed in US Dollars.
COVID-19 updates (as of Aug 25, 2021) ⭐ We are currently unable to ship to Vietnam. ⭐ We expect longer transit times for orders to China.
Your address must be provided in English alphabet characters at checkout. Addresses provided in non-English alphabet characters risk delayed shipment while we contact you to translate your address OR a failed delivery.
International orders are subject to processing at customs, which may extend shipping estimates beyond the estimates listed below. Processing times vary by country.
Certain countries may charge you an additional customs/import fee to receive your package. The customer is responsible for addressing these fees. We cannot adjust or reimburse these charges to you. Fees vary by country.
Certain countries may charge you an additional customs fee to receive your package, and you would be responsible for addressing these fees. We cannot adjust or reimburse these charges to you. Fees vary by country.
We’re sorry – We can’t retroactively apply coupon codes or discounts once a transaction is complete. All discounts must be applied at the checkout page.
We accept all major credit/debit cards, Shop Pay, PayPal, and Google Pay.
For Shop Pay Installments, only debit and credit cards are acceptable payment methods.
All prices are listed in USD.
Shop Pay Installments allows you to pay in full at checkout, or to split your purchase into 4 equal, interest-fee installment payments for orders totaling $50 or more.
Payments are automatically charged every 2 weeks.
The installments option is available for debit and credit cards.
There are no late fees if you miss a scheduled payment. However, if you don't pay an installment or you make a late payment, you may not be able to make purchases using Shop Pay Installments in the future.
Artist of Life Workbook
The 2022 Artist of Life Workbook will be available on Oct 22, 2021 PST.
No, the Artist of Life Workbook is not intended to be a planner or calendar. Think of the workbook as a “big picture” guide to help you envision your plans for the year and organize how to make those plans happen, on a monthly and quarterly basis.
You can use your own planning system (or the Daily Planner) in conjunction with the Workbook to organize your daily and weekly to-do’s.
If you’re not able to start your Workbook at the beginning of the year, don’t worry! You can start any time of the year and adjust the exercises to work for you.
You can also start using the Goal Book any time of the year. In general, the Workbook does not need to be filled out in chronological order. Feel free to skip sections, come back, and update any pages as you’d like.
If you purchased the digital workbook itself – A link to download the digital workbook will be sent to you in your order confirmation email after purchase. You will be able to download the file up to 5 times.
If you purchased a print version of the Workbook – Your complimentary digital download link will be emailed to you when your print workbook ships. You will be able to download the file ONCE.
Be sure to check your spam folder!
NOTE: We've received reports of difficulties downloading the file on mobile. Please download the file to your computer first.
You can fill it out digitally on your computer or tablet. You can also choose to print it out.
The digital workbook is formatted for US letter size (8.5" x 11"). If you'd like the A5 size for printing only, please email email@example.com with the following:
- Name used to place order - Email address used to place order - Order number
The A5 size is for printing only, as the file is not formatted for interactive use.
The digital Workbook has 150 pages of content, while the print Workbook has 192 pages of content and blank pages. The digital and print versions of the Artist of Life Workbook have the exact same content in terms of exercises and prompts.
The difference in page number is due to formatting logistics and the exclusion of blank pages in the digital workbook.
The Workbook is printed using FSC-certified 100 GSM paper and natural soy bean inks, and covered in vegan leather.
For protection during shipment, the Workbook is packaged in a lidded, 1000g cardboard box made of recycled materials.
Of course! Each notebook would count as a separate cart item, and not as a "set". On the Pastel Notebook(Individual) page, select the Color and Paper Type you would like for each notebook you'd like to order.
The Notebooks are printed using FSC-certified 100 GSM paper and food grade inks. The cover is soft touch, velvet laminated, water-resistant art paper. Each notebook is shipped in a sleeve made of art paper.
Currently, the Daily Planner is only available in print.
The Daily Planner only contains daily pages – no weekly or monthly pages.
The Daily Planner contains 184 planning pages. Because the pages are undated, it can be used either daily or irregularly.
If used daily, the Planner will last ~6 consecutive months. If not used daily, the Planner will last a total of 184 days.
The Planner is printed using FSC-certified 100 GSM paper and natural soy bean inks, and covered in vegan leather.
For protection during shipment, the Planner is packaged in a lidded, 1000g cardboard box made of recycled materials.
Please include your Name and Order Number in your package so we may verify your return. Make sure to use our pre-paid return label so we can track your return. We're unable to reimburse costs incurred for returns using labels other than our own.
Please arrange to send your return package within one week of receiving the pre-paid return label. If we do not see tracking updates on your return package within 7 days, your return request will only be eligible for a partial refund.
Once your return is received and inspected, we will notify you that we have received your returned item(s). The customer is responsible for ensuring we receive their returned item(s). We can only fulfill return requests where the returned item(s) is successfully received and approved for a refund. If your returned item(s) is not received, the order is no longer eligible for a refund.
If your refund is approved, a credit for the cost of the items will automatically be applied to your original method of payment within one week of us receiving your package. We will retain shipping costs to cover restocking fees.
If you received the wrong item(s), email firstname.lastname@example.org with "Wrong Order" in the subject line. Please include the following:
- Order number - Name used to place your order - ONE photo including all items received
A pre-paid shipping label will be provided for you to return the incorrect items, and we'll prepare a second package to send you the correct items.
Exchanges, Defects & Damages
Exchange requests must be made within 30 days of placing your order. After 30 days past purchase, we can't offer a refund or exchange.
If you'd like to exchange an item for a different color, paper type, or size, email email@example.com with "Exchange" in the subject line. The customer is responsible for all shipping costs required for the exchange. Please include the following information:
- Name used to place your order - Order number
If you received the wrong item and need to exchange it for the correct item, please see the Returns section above.
Exchanges are dependent on inventory availability. If we do not have your desired item available, you have the option to return the item for a refund. See our Returns policy here.
For damaged or defective items, please notify us within 10 days of receiving your package. Email firstname.lastname@example.org with "Defect / Damage" in the subject line. Please include the following:
- Order number - Name used to place your order - Photos of the defects or damage
Rewards & Referrals
You can earn points ("Lavi Love Tokens") every time you shop with us, then use the points to receive discounts on future purchases.
You can earn points by taking any of the following actions:
⭐ Create a shop account — 100 Love Tokens ⭐ Follow us on Instagram — 50 Love Tokens ⭐ Celebrate a birthday — 100 Love Tokens ⭐ Earn 1 point per $1.00 spent (before taxes or shipping)
While logged into your shop account, open the Rewards panel by clicking the gift icon at the bottom-right of the screen. In "All rewards", select "Redeem" to use your points.
If you don't have enough points to redeem a reward, you'll see a progress bar instead.
Points can be redeemed in increments of 100: ⭐ 100 points = $5 off ⭐ 200 points = $10 off ⭐ 300 points = $15 off
A purchase of $20 or more is required to redeem your points.
Currently, points do not expire. If we change this policy in the future, we'll let you know via email as soon as possible!
Only one discount may be applied per order. If you decide to use points, you cannot also use a coupon code, or vice versa.
You may only receive points for actions taken after creating your account.
In order to receive your birthday rewards, you must enter your birthday information at least 30 days prior to your birthday. If you enter your birthday information past 30 days prior to the day, your birthday rewards will be assigned when your next birthday passes.
Points are earned when your birthday passes, not when you enter your birthday information.
We reserve the right to terminate any account at our discretion if we feel the user is attempting to manipulate the program.
If your order is returned following our Returns & Exchanges policy, the appropriate amount of points used to redeem the discount will be assigned back into your account.
If you refer a friend to the shop, they can receive $10 off a purchase of $40 or more, and you get $10 off your next purchase of $50 or more.
Referred friends must be a first-time customer in order for both of you to receive the referral rewards.
Your friend will receive an email with a coupon code to claim their gift. Once they make their qualified purchase, you'll receive an email with a coupon code you can use to claim your own reward.
There's no limit! Refer as many friends as you'd like and share the love 💜
Email us at email@example.com to see if your order qualifies for a bulk discount! Please include the desired quantity for each applicable product.